Reference

How ck7 Handles Your Personal Information

Your privacy matters to us. This policy explains exactly what data ck7 collects when you create an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby — and what we do with it.

Account data protectedbKash, Nagad, Rocket transaction privacyYour right to request deletionNo data sold to third parties

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DATA SECURITY PRACTICES

How We Protect and Manage Your Information

ck7 uses SSL encryption across all account pages and transaction flows so your data moves securely between your device and our servers. Account access is protected by OTP verification sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. We do not share your personal data with advertisers or unrelated third parties. Data is shared only with payment processors needed to complete your transactions and with service providers bound by confidentiality obligations. You have the right to access the personal data we hold about you, correct inaccurate information, and request deletion subject to legal retention requirements.

SSL Encryption

Every account page and payment flow runs over SSL. Your session data and transaction details are encrypted in transit from your mobile device to our servers.

OTP Account Access

Logging in and confirming withdrawals both require an OTP sent to your registered number, so your account cannot be accessed without your phone.

Data Retention Policy

We keep your data only as long as your account is active or as required by law. You can request a review of what we hold at any time through support.

No Third-Party Sale

Your personal information is never sold. Third-party access is limited to payment processors and service providers with strict confidentiality obligations in place.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review the data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt when your request comes in.

Team online

Live Chat

Open the chat window inside your ck7 account and select 'Account and Privacy' to send your request directly to the support team.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered mobile number for faster handling.

Account Settings

Some data requests — like updating your contact number — can be handled directly inside your account profile without contacting support.

What We Collect and Why We Collect It

ck7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ck7, we collect the information you provide at registration — your name, contact details, and the mobile wallet number you use for deposits or withdrawals. If you transact via bKash, Nagad, or Rocket, we record the transaction reference, amount, and

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timestamp needed to verify your payment and process your withdrawal. We also collect session data: device type, IP address, and browser information. This helps us detect unusual login attempts and keep your account secure. We do not collect payment credentials like your bKash PIN or Rocket
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password — those stay between you and your wallet provider. We retain your account data for as long as your account is active and for a further period required under applicable law. If you close your account, you can request deletion of personal data that we
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are not legally required to keep. Availability of our services depends on your local law and eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on ck7

Here are the questions we hear most often about how your data is handled. If your question is not covered here, contact us through live chat or the support email in your account settings.

We collect your name, mobile number, and contact details at registration. Once you deposit, we also log the transaction reference from your bKash, Nagad, or Rocket transfer to match payments to your account.

No. Your wallet PIN is entered inside your bKash, Nagad, or Rocket app — not on ck7. We only receive the transaction reference and amount your wallet provider sends us to confirm the payment cleared.

Contact support via live chat inside your account or send a request to the support email in your account settings. Include your registered mobile number so we can locate your account quickly.

We retain data for the period required under applicable law after your account closes. Data that is not legally required to be kept can be deleted upon your written request to our support team.

We share data only with payment processors needed to complete bKash, Nagad, and Rocket transactions, and with service providers under confidentiality agreements. Your data is never sold to advertisers.

Reach our support team through live chat or email as listed in your account settings. State your concern clearly and we will investigate and respond within a reasonable timeframe.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How ck7 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy on ck7

01 What personal data does ck7 collect when I register?

02 Can ck7 see my bKash or Nagad PIN?

03 How do I request access to the data ck7 holds about me?

04 How long does ck7 keep my personal data after I close my account?

05 Does ck7 share my data with third parties?

06 Who do I contact if I think my data has been mishandled?

Privacy Policy

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