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Our Terms, Your Rights on ck7

Using ck7 means you're agreeing to a set of clear rules that cover your account, your transactions through bKash, Nagad, and Rocket, and how we handle your data.

Account TermsPrivacy & DataPayment PolicyJurisdiction NoticeWallet Rules
ck7 Our Terms, Your Rights on ck7
DATA AND SECURITY

How We Protect Your Account and Data

Your account data — including your payment method history with bKash, Nagad, or Rocket — is stored with encryption at rest and in transit. We do not sell your data to third parties and we do not share your wallet details with anyone outside the processing chain required to complete your transaction. Cookies on ck7 are used for session management and fraud prevention; you can review cookie settings through your browser, though disabling functional cookies may affect login behaviour. Data retention follows the period required for financial transaction records under applicable rules, after which inactive account data is purged on a scheduled basis.

Encryption

All account data and payment records are encrypted in transit and at rest. Your bKash or Nagad reference numbers are never stored in plain text.

Cookie Policy

We use functional and analytics cookies for session security and site performance. No third-party ad cookies are placed without your awareness.

Data Retention

Transaction and account records are retained for the minimum period required by applicable financial rules, then purged on a rolling schedule.

Data Requests

You can request a copy of your data or ask for corrections by contacting support with your account ID. We aim to respond within the applicable policy window.

LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles it through the channels below. Response times vary by queue, but account and payment queries are prioritised. You can raise a legal concern about your bKash or Nagad transaction through the same support path — no separate process needed.

Live Chat Open the live chat widget from your account dashboard for real-time help with transaction disputes or terms questions.
Email Support Send detailed legal or data queries to our support email. Include your account ID and the transaction reference for faster handling.
Account Help Centre The Help Centre covers account terms, wallet verification steps, and policy questions with step-by-step answers.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms, data practices, and account policies actually work in practice.

Access depends on your local law and whether your region is eligible. If you can open an account, these terms apply in full from the moment you register.

Contact support within 48 hours of the transaction, with your account ID and the payment reference number. Disputes raised after that window may not be reviewable.

Any changes to our terms are communicated to your registered contact before they take effect. Continued use of your account after that notice means you accept the updated terms.

We hold your account registration details, transaction history including wallet payment references, login records, and session data used for fraud prevention.

Send your request through our support channel with your account ID. We'll confirm receipt and provide your data within the timeframe required by applicable policy.

Your wallet details are shared only with the payment processors needed to complete your transaction. We do not sell or pass your payment data to third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.